PlanetLaundry and Supplements May 2015 : Page 36

INDUSTRY LEADER Hitting the Mark High Mark Manufacturing Focuses on Innovation, Customer Service As a teenager, Pete Valconesi spent his weekends installing laundry equipment – surely, a sign of things to come. He went on to construct and operate laundromats in Colorado and California. And, in 2002, Valconesi built his first bulkhead in a Johnstown, Colo., warehouse. Today, he is the owner and founder of High Mark Manufacturing, Inc., which provides the laundry industry with modern, innovative products designed, built and delivered with old fashioned customer service. “Every single day we’re looking for new ways to improve what we provide for our customers,” he said. “I never want to make a sale; I want to make a customer. They should come back because they like our product and they like dealing with us.” Whether in need of bulkheads, drain troughs or laundry facility furniture, High Mark, based in Johnstown, is your one-stop shop. “We will happily help you innovate solutions to problems encountered with tight floor plans or custom options for discerning customers,” Valconesi explained. “In 2011, we introduced instant hot water units inside our bulkheads, and just this year at the Clean Show, we brought new seating into the industry. “Above all, we stand behind our bulkheads, drain troughs and furniture. I feel we provide a quality product, and I want to make sure customers are happy with it. If they’re not, I’ll do whatever necessary to make them happy with it.” In 2012, the company returned to its roots when it built its current facility to meet the needs of its expanding business. High Mark’s mainstay has always been its utility centers. However, if you thought bulkheads were simple boxes made to hide the utilities serving your washers – and that their design did little more than hinder your access to the back of those machines – think again. “High Mark has brought the bulkhead to new levels – deliver ready to install, shaving time and expense down considerably,” Valconesi noted. “They are also designed with function in mind, giving easier access for servicing your equipment.” While standard bulkhead widths are 14.5 inches, 22.5 inches and 30 inches, High Mark also offers a 36-inch option for those larger projects, according to Valconesi. Each bulkhead is built to the customer’s specifications, based on equipment mix and the desires of the laundry owner. “We offer everything from standard quarter-turn ball valves and galvanized tube steel frames to optional access doors and drain troughs, setting our bulkheads apart,” Valconesi said. “We pride ourselves on finding solutions to your common installation problems. “And, because our bulkheads carry a UL listing, they can be financed and depreciated with the rest of your equipment.” Sharing the spotlight with the bulkheads are High 36 PlanetLaundry Magazine planetlaundry.com Magazine of the Coin Laundry Association

INDUSTRY LEADER

Hitting the Mark
High Mark Manufacturing Focuses on Innovation, Customer Service

As a teenager, Pete Valconesi spent his weekends installing laundry equipment – surely, a sign of things to come.

He went on to construct and operate laundromats in Colorado and California. And, in 2002, Valconesi built his first bulkhead in a Johnstown, Colo., warehouse.

Today, he is the owner and founder of High Mark Manufacturing, Inc., which provides the laundry industry with modern, innovative products designed, built and delivered with old fashioned customer service.

“Every single day we’re looking for new ways to improve what we provide for our customers,” he said. “I never want to make a sale; I want to make a customer. They should come back because they like our product and they like dealing with us.”

Whether in need of bulkheads, drain troughs or laundry facility furniture, High Mark, based in Johnstown, is your one-stop shop.

“We will happily help you innovate solutions to problems encountered with tight floor plans or custom options for discerning customers,” Valconesi explained. “In 2011, we introduced instant hot water units inside our bulkheads, and just this year at the Clean Show, we brought new seating into the industry.

“Above all, we stand behind our bulkheads, drain troughs and furniture. I feel we provide a quality product, and I want to make sure customers are happy with it. If they’re not, I’ll do whatever necessary to make them happy with it.”

In 2012, the company returned to its roots when it built its current facility to meet the needs of its expanding business.

High Mark’s mainstay has always been its utility centers. However, if you thought bulkheads were simple boxes made to hide the utilities serving your washers – and that their design did little more than hinder your access to the back of those machines – think again.

“High Mark has brought the bulkhead to new levels – deliver ready to install, shaving time and expense down considerably,” Valconesi noted. “They are also designed with function in mind, giving easier access for servicing your equipment.”

While standard bulkhead widths are 14.5 inches, 22.5 inches and 30 inches, High Mark also offers a 36-inch option for those larger projects, according to Valconesi. Each bulkhead is built to the customer’s specifications, based on equipment mix and the desires of the laundry owner.

“We offer everything from standard quarter-turn ball valves and galvanized tube steel frames to optional access doors and drain troughs, setting our bulkheads apart,” Valconesi said. “We pride ourselves on finding solutions to your common installation problems.

“And, because our bulkheads carry a UL listing, they can be financed and depreciated with the rest of your equipment.”

Sharing the spotlight with the bulkheads are High Mark’s drain troughs. Imagine a simple solution to a tangle of PVC filling your bulkhead. High Mark drain troughs provide just that – containment while freeing up valuable space. They also support light foot traffic, meaning you can utilize the open space in the bulkhead for maintenance and repairs.

“With integrated lint screens, our troughs have been approved as lint interceptors, eliminating the need for an expensive lint trap elsewhere on your property,” Valconesi explained. “Whether draining into the top of our troughs, through a water-tight connection into the side or with a stand pipe for pump-drain machines, we can size a trough for any space. Installed in ground or above, and if ordered with High Mark bulkheads, they come pre-sloped for proper drainage.”

The company also manufactures durable, laminate folding tables in two styles. And laundry owners can choose from hundreds of high-pressure laminate colors and patterns to compliment any décor.

“All of our tables are laminated top and bottom with a PVC edge-banding proven to outlast the old standards. The legs are built from two-inch, powder-coated tube steel to hold up to even the most demanding laundromat.”

Lastly, the company has added laundromat seating units to its product line, which were introduced at Clean 2015 in Atlanta.

“Our tandem seats and benches are made in North America and built to stand the test of time,” Valconesi commented. “They’re available in perforated steel with multiple powder coating options or with a polyurethane seat in one of three color choices that gives the look of upholstery with the versatility of an anti-microbial, easy-care surface.”

Fresh off the recent Clean Show, Valconesi took some time to share his thoughts on the self-service laundry industry with PlanetLaundry:

What is the most pronounced trend you’re currently seeing in the industry?
I’m seeing a lot more custom stores. People seem to be upgrading and taking more pride in their investment, from construction to the finished products – everything is becoming more modern.

What are you most excited about, heading into the second half of 2015?
I’m excited about the quality of distributors we are working with. Everyone seems to be putting a lot of care and effort into their customers’ investments, rather than just selling equipment. And that is something we have believed in since the start.

What are you most concerned about?
Education. The new investors in our industry need to be better educated on all of the additional products out there that will aid in making them successful.

Where do you see the self-service laundry industry headed?
I see it heading in a positive direction. There are a lot more people investing in this industry now than ever before.

What’s the biggest reason for laundry owners to be optimistic?
They have access to more tools today than ever before to help them become profitable in their businesses.

What are the keys to successful laundry ownership today?
Change. If you’re doing something that isn’t working, change it. Don’t do what everyone has done in the past, if it isn’t working. You need to constantly seek advice and support from those around you so that you can make the changes necessary to be more successful – and, when you get to that point, keep learning, evolving and striving to be better.

Read the full article at http://digitaleditions.walsworthprintgroup.com/article/INDUSTRY+LEADER/2001187/257686/article.html.

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